Step 1: Inspection and Pickup
First, you call us. After you make an appointment with us, we will send our professionals to pick up the rugs as soon as possible. They will carefully inspect your items and will note if there are any major stains or any signs of damage. Our experts will tell you if the damage can be repaired or not. The next step is to take your rugs and carpets to our cleaning facility in Long Island.
Step 2: Vacuuming Your Rug
After the rugs arrive at our facility, we will thoroughly vacuum them. During this phase, all the dirt and debris will be removed from the rugs. Don't worry; vacuuming doesn't damage the fabric.
Step 3: Preparing the Rug for Washing
Now it's time to prepare the rug for the washing process. To make sure the colors don't run, we will make several tests. The fabric will also be tested. The washing procedure will be chosen taking the results of the tests into consideration.
Step 4: Cleaning Your Rug
The cleaning process can begin. We use specific products and techniques for each type of rug. This means that all the dirt, stains and spots will be removed from the rug as effectively as possible.
Step 5: Drying Your Rug
Now that the rug is clean, it's time to dry it. Our special drying process does not cause any kind of damage to the rug or its fibers. We will then inspect the item to make sure it is 100% clean. If we fist any stains or dirt, the rug will be washed again.
Step 6: Repairs and Final Inspection
Keep in mind that any rug repair or rug restoration procedure can only be performed on a clean and dry rug. After these procedures, the rug goes through another complex inspection process. We want to make sure the rug is in perfect condition. Only then will we return it to you – for free.